I value my customers and I am committed to a high level of customer service.
All items will be sent as soon as possible after payment is received, generally same day or next day Mon - Fri for non custom items. Custom items are 1-3 days unless stated otherwise.
Personalised goods are posted out as soon as possible after approval and within the time scale specified above.
Please note and allow that items can take up to 2 weeks to arrive but the average time is 1-4 days for delivery.
Postage and packing charges are kept to a minimum and covers actual postage and a small surcharge for packaging and overheads.
Any Free postage options maybe Ecomony Delivery options
FREE POSTAGE IS THE MOST SUITABLE SERVICE FOR ORDER
Delivery Address must be correct and if you provide the wrong address then I am not responsible for item not turning up.
Payment via Bank Transfers must completed within 24 Hours or order will be cancelled and customer should send an email or facebook message sent to advise payment has been made.
No returns for Cut to order items such as cake toppers
ORDERS INCORRECTLY PLACED MAY INCUR TRANSACTION FEES TO COVER EXTRA CHARGES
PLEASE ASK BEFORE PURCHASE IF UNSURE
ALL APPAREL/BAGS are subject to minor loose threads, creasing etc
and is not deemed as faulty unless major issues such rips and tears though goods are inpected before sending out!
If you decide to return any items from a Promotion and have received a free gift then all must be returned otherwise a deduction will be made from any refund!
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from time of order to within 14 working days of delivery.
Please note that Saturdays, Sundays and public holidays are not counted as 'working days'
If you choose to cancel we will refund you the full price you paid using the same method used to purchase the item.
Please note expedited services such as Special delivery costs are not refundable.
If the order has already been delivered, please return it at your own cost obtaining proof of postage in original packaging.
There is a no Quibble return policy. Personalised/custom made and cut to order goods are non refundable unless faulty.
FAULTY GOODS MUST BE REPORTED ON ARRIVAL!
Any breakages from transit must be reported straight away so please check goods on arrival.
Any goods that are to be returned must be returned within 14 days of reciept and be in the same condition as sent.
Postage must be covered by the buyer, so please check if using stamps they are correct.
Personalised goods are bought and paid for before any work will start.
If in the unlikely event you are not happy with the proof shown to you, you may request the order be cancelled or altered to suit.
Personalised and custom orders are fully agreed before posting and once posted, are the customers to keep with no change of mind as per distance selling regulations.
Please note that return postage is non refundable unless the item is faulty.
Please contact me for more information.
If a parcel has been posted and not collected from the post office collection point, it will be returned to myself and I will then contact the customer who will have pay for the re-delivery postage cost. Please always check with your delivery office incase the postman fails to leave a card!
Should an item not arrive within 7 days please contact me.
Items posted via 1st or 2nd Class post are not guaranteed delivery times and should an order arrive after the required but was sent on time then Glamglass Gifts will not be held responsible.
If you need an item for a guaranteed date then use Special Delivery
Missing items must be reported to me within 14 days of purchase
Privacy and Cookies
This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
This website sets targeting cookies. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Your Information and how it is stored and used. GDPR
I do not share any inforrmation with anyone else, nor do I send newsletters.
Your order and email information is kept for 6 years in line with HMRC and then removed from computer systems.
Contact is only made to help you with your order.
Glamglass Gifts will only use your details for the following:
- Sending invoices
- * Accepting payment
- * Updating shipment details
- * Shipping your order via Royal Mail
Your details will NOT be used for the following:
* Any contact other than to discuss your order
* Passed on to third parties
All pictures provided by you (the customer) will only be used for advertising if permission has been given. Advertising will take place on the following platforms:
* Facebook groups
* Glamglass Gifts business page
No names will be used with pictures unless asked to give credit to picture.
All details will be stored on file for six years as per HMRC six year tax receipts rule. Your details will be kept securely The details held are as follows:
* PayPal e-mail address
* Postal address
Third party privacy details:
For payment privacy details please follow this link: https://www.paypal.com/en/webapps/mpp/ua/privacy-full
For Facebook privacy details please follow this link: https://facebook.com/full_data_use_policy